Privacy Policy
Effective Date: 7 October 2026
Hira Sweets (“Hira Sweets”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website www.hirasweetsindia.in (“Website”), place an order, contact us, or otherwise interact with our services.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our Website, we may collect the following information:
A. Information You Provide Directly
When you place an order, submit an enquiry, contact us, or request a customized cake, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Delivery or billing address
- Order details
- Cake customization requirements
- Reference images or files uploaded by you
- Special instructions or messages
- Payment-related information, where applicable
B. Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or source
- General website usage information
This information helps us understand how visitors use our Website and improve our services.
2. How We Use Your Information
We may use the information collected from you to:
- Process and fulfil your orders
- Arrange delivery or pickup
- Respond to your enquiries and requests
- Process payments through applicable payment service providers
- Communicate with you regarding your order
- Provide customized cake and product services
- Confirm or modify orders
- Improve our products, services and Website
- Maintain business and transaction records
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted and, where required, with your consent
3. Customized Cake Orders
If you submit photographs, reference images, designs, names, messages, or other information for a customized cake, we may use that information solely for the purpose of understanding, preparing, and fulfilling your order.
We may retain order-related information for legitimate business, accounting, customer-service, or legal purposes.
4. Payments
If online payment is available on our Website, payments may be processed through third-party payment gateways.
Hira Sweets does not intend to directly store your complete debit card, credit card, UPI PIN, CVV, or other sensitive payment authentication information on its own servers.
Payment information may be processed by the applicable payment service provider according to its own privacy policy and terms.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- Keep the Website functioning properly
- Remember preferences
- Understand Website traffic and usage
- Improve Website performance
- Provide relevant functionality
- Analyze visitor behaviour
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting and technology service providers
- Website analytics or communication service providers
- Professional advisors, where necessary
- Government authorities or law-enforcement agencies when required by applicable law
- Other service providers who assist us in operating our business
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
7. Third-Party Services and Links
Our Website may contain links to third-party websites, social-media platforms, payment providers, maps, or other services.
These third parties may have their own privacy policies and terms. Hira Sweets is not responsible for the privacy practices, content, or security of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information to them.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal and regulatory obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a concern or grievance regarding the handling of your personal information
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Children's Privacy
Our Website is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Marketing Communications
If you provide your contact details and consent to receive promotional communications, we may contact you regarding products, offers, seasonal promotions, new launches, or other updates from Hira Sweets.
You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
Transactional and service-related communications may still be sent when necessary to fulfil an order or provide requested services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.
Any updated version will be posted on this page with a revised “Effective Date”.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Hira Sweets
Website: www.hirasweetsindia.in
Business Locations:
1. Near Angad Mahavir Mandir, Gorakhpur, Jabalpur, Madhya Pradesh
2. S Square Complex, Adarsh Nagar, Jabalpur, Madhya Pradesh
Phone: Please contact Hira Sweets through the contact details provided on our Website.
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Note: This Privacy Policy is intended to provide general information about Hira Sweets' privacy practices. It should be reviewed and, where appropriate, customized based on the actual payment gateway, analytics tools, cookies, WhatsApp integrations, hosting provider, delivery partners, and other third-party services used on the Website.