Shipping Policy
Effective Date: 7 October 2026
This Shipping & Delivery Policy explains how Hira Sweets handles the delivery of orders placed through www.hirasweetsindia.in.
Due to the perishable nature of our food products, delivery availability, timelines, and conditions may vary depending on the product and delivery location.
1. Delivery Areas
Hira Sweets currently provides delivery services only to locations where delivery is available at the time of placing the order.
Delivery availability may depend on:
- Delivery location
- Distance from our outlet
- Product type
- Product availability
- Delivery date and time
- Weather and traffic conditions
- Operational capacity
If delivery is not available to your location, you may be offered an option to collect your order from an applicable Hira Sweets outlet.
2. Delivery Time
Customers can select or request an available delivery date and time slot while placing their order, where applicable.
Delivery times are estimates and may be affected by:
- Traffic
- Weather
- Road conditions
- High order volumes
- Festivals or special occasions
- Delivery partner availability
- Unforeseen operational circumstances
While we make reasonable efforts to deliver orders within the selected time period, exact delivery times cannot always be guaranteed.
3. Same-Day and Scheduled Delivery
Same-day delivery may be available for selected products and locations, subject to order cut-off times and product availability.
Customized cakes and specially prepared products may require advance booking.
Customers are advised to place customized cake orders sufficiently in advance.
4. Delivery Charges
Applicable delivery charges, if any, will be communicated to the customer before completion of the order.
Delivery charges may vary depending on the delivery location, order size, distance, delivery time, or other applicable factors.
5. Customer Responsibility
Customers are responsible for providing accurate delivery information, including:
- Recipient's full name
- Correct mobile number
- Complete delivery address
- Landmark, where required
- Preferred delivery date and time
Hira Sweets will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
6. Recipient Unavailability
The recipient should be available at the provided delivery address during the selected delivery period.
If the recipient is unavailable, the delivery person may attempt to contact the customer or recipient using the provided contact details.
Additional delivery attempts or charges may apply depending on the circumstances.
For perishable products such as cakes and sweets, Hira Sweets may not be able to guarantee the condition of the product if delivery is significantly delayed due to recipient unavailability.
7. Product Handling
Our products are packed with reasonable care to maintain their quality during transportation.
However, food products may be affected by:
- Temperature
- Humidity
- Handling during transportation
- Extended exposure to heat
- Delayed collection or delivery
Customers should follow any storage or consumption instructions provided with the product.
Cakes and other temperature-sensitive products should be stored appropriately after delivery.
8. Customized Cakes
Customized cakes are prepared according to the details confirmed by the customer.
Minor variations may occur due to the handmade nature of the product.
Customers should ensure that someone is available to receive the cake at the selected delivery address and time.
Once delivered, Hira Sweets is not responsible for damage caused by improper handling, storage, transportation by the customer, or exposure to unsuitable temperatures.
9. Delivery Delays
Hira Sweets will make reasonable efforts to deliver orders within the selected delivery period.
However, delays may occur due to circumstances beyond our reasonable control, including:
- Traffic congestion
- Severe weather
- Road closures
- Vehicle or transportation issues
- Government restrictions
- Natural disasters
- Festivals or unusually high demand
- Delivery partner issues
- Other unforeseen circumstances
We will try to communicate significant delays where reasonably possible.
10. Delivery Confirmation
Delivery may be confirmed through:
- Customer or recipient confirmation
- OTP verification, where applicable
- Delivery partner confirmation
- Other reasonable delivery confirmation methods
Once an order has been confirmed as delivered, it may be treated as successfully delivered.
11. Incorrect or Damaged Delivery
If you receive an order that is incorrect or appears to have been damaged during delivery, please contact Hira Sweets as soon as reasonably possible.
We may request photographs, videos, order details, or other information to verify the issue.
If the issue is verified, Hira Sweets may provide an appropriate resolution, subject to our policies and applicable law.
12. Shipping of Food Products
Because our products are perishable, Hira Sweets may not offer shipping of certain products to locations where appropriate delivery conditions cannot reasonably be maintained.
Certain products may therefore be restricted to local delivery or store pickup.
13. Pickup from Store
Where available, customers may choose to collect their orders from a Hira Sweets outlet.
Customers should collect the order on the selected date and within the communicated pickup period.
A valid order confirmation may be required at the time of collection.
14. Contact Us
For questions regarding delivery or shipping, please contact Hira Sweets through the contact details available on our Website.
Hira Sweets
Website: www.hirasweetsindia.in
Outlets:
1. Near Angad Mahavir Mandir, Gorakhpur, Jabalpur, Madhya Pradesh
2. S Square Complex, Adarsh Nagar, Jabalpur, Madhya Pradesh