Terms & Conditions
Effective Date: 7 October 2026
Welcome to Hira Sweets. These Terms & Conditions govern your access to and use of our website www.hirasweetsindia.in and your purchase of products and services from Hira Sweets.
By accessing our Website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our Website or place an order.
1. About Hira Sweets
Hira Sweets is a food and confectionery business offering sweets, cakes, bakery products, namkeen, cookies, dry fruits, and other food products.
Our products may be available for online ordering, pickup, delivery, or purchase at our physical outlets, depending on availability and location.
2. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, sizes, flavours, and other information displayed on the Website are accurate.
However:
- Actual product appearance may vary slightly from photographs.
- Colours may appear different depending on your device or screen.
- Handmade and customized products may have minor variations.
- Product availability may change without prior notice.
- Ingredients, decorations, and designs may be subject to availability.
Images displayed on the Website are for representation purposes unless specifically stated otherwise.
3. Prices
All product prices displayed on the Website are subject to change without prior notice.
The applicable price will generally be the price displayed at the time the order is placed, subject to any applicable taxes, delivery charges, packaging charges, or other charges clearly communicated during checkout.
Hira Sweets reserves the right to correct pricing or other errors on the Website.
4. Orders
When you place an order through the Website, you agree to provide accurate and complete information, including:
- Name
- Contact number
- Delivery address, where applicable
- Order details
- Delivery date and time, where applicable
- Customization requirements
An order is considered accepted only after confirmation by Hira Sweets.
We reserve the right to decline, cancel, or modify an order where necessary due to product availability, pricing errors, operational limitations, suspected fraud, or other legitimate reasons.
5. Customized Cakes and Products
Customized cakes and products are prepared according to the requirements provided by the customer.
Customers are responsible for checking the accuracy of:
- Cake design
- Flavour
- Size/weight
- Quantity
- Message or name
- Delivery date
- Delivery time
- Other customization details
Once a customized order has been confirmed and preparation has started, changes or cancellation may not be possible.
Minor differences between a reference image and the final handmade product may occur.
6. Delivery
Delivery availability depends on the location, date, time, product availability, and operational capacity of Hira Sweets.
Customers are responsible for providing a correct and complete delivery address and contact number.
Delivery times provided by Hira Sweets are estimates and may be affected by traffic, weather, unforeseen circumstances, high demand, or other factors beyond our reasonable control.
Hira Sweets will not be responsible for delays caused by incorrect information provided by the customer or the customer's unavailability at the delivery location.
7. Order Pickup
For pickup orders, customers are responsible for collecting their order from the selected Hira Sweets outlet at the agreed date and time.
Customers may be required to provide order details or confirmation information at the time of collection.
8. Food Allergies and Dietary Requirements
Our products may contain or come into contact with ingredients such as milk, nuts, wheat, gluten, soy, eggs, or other allergens.
Customers with food allergies or specific dietary requirements should contact Hira Sweets before placing an order.
While we take reasonable precautions, we cannot guarantee that any product is completely free from traces of allergens.
9. Payment
Where online payment is available, payment may be processed through third-party payment service providers.
Customers agree to provide accurate payment and billing information.
Hira Sweets is not responsible for failures, delays, or errors caused by third-party payment providers, banks, or payment networks.
10. Returns and Refunds
Due to the perishable nature of our food products, all sales are generally final and products cannot be returned or exchanged.
For full details, please refer to our Return & Refund Policy.
Nothing in this section is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
11. Cancellation
Orders may not be cancelled once preparation or processing has started.
Customized cakes and specially prepared products may not be cancellable after confirmation.
Any cancellation request must be made as early as possible and is subject to approval by Hira Sweets.
12. Website Use
You agree not to:
- Use the Website for unlawful purposes.
- Attempt to gain unauthorized access to the Website or its systems.
- Interfere with the operation or security of the Website.
- Copy, reproduce, modify, or distribute Website content without permission.
- Upload malicious files, viruses, or harmful code.
- Provide false or misleading information.
Hira Sweets reserves the right to restrict or terminate access to the Website where misuse is suspected.
13. Intellectual Property
All content on the Website, including but not limited to:
- Hira Sweets name and logo
- Product photographs
- Designs
- Graphics
- Text
- Videos
- Website layout
- Branding and other creative materials
is owned by or licensed to Hira Sweets and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, or commercially use such content without prior written permission from Hira Sweets.
14. Third-Party Links and Services
The Website may contain links or integrations with third-party websites, payment gateways, social-media platforms, delivery services, or other services.
Hira Sweets does not control and is not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of third-party services may be subject to their own terms and policies.
15. Limitation of Liability
To the extent permitted by applicable law, Hira Sweets shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or services.
Nothing in these Terms & Conditions limits any liability or customer right that cannot legally be limited or excluded under applicable law.
16. Force Majeure
Hira Sweets shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, extreme weather, accidents, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.
17. Privacy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
18. Changes to These Terms
Hira Sweets may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated effective date.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes relating to the Website or services shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over Jabalpur, Madhya Pradesh.
20. Contact Us
For questions regarding these Terms & Conditions, orders, or our services, please contact:
Hira Sweets
Website: www.hirasweetsindia.in
Outlets:
1. Near Angad Mahavir Mandir, Gorakhpur, Jabalpur, Madhya Pradesh
2. S Square Complex, Adarsh Nagar, Jabalpur, Madhya Pradesh